Returns and cancellation
Contact DCshop first
Email shop@deployed-consultancy.com with your order reference. For faulty or incorrect equipment, describe the problem. We provide the appropriate return address and reference so the receiving team can identify the parcel.
A valid cancellation notice takes effect when you notify us; it does not depend on our approval. Use the cancellation option in your order link or email us. Do not send goods to the registered office unless instructed. We may arrange assessment, repair or replacement through our supplier under our account.
Consumer change-of-mind returns
For ordinary consumer equipment purchases, notify us within 14 days after delivery if you wish to cancel, then return the equipment within the following 14 days. You do not need to give a reason.
You may inspect equipment as you would in a shop. We do not require an unopened box or charge a standard restocking fee. A lawful reduction may apply for loss of value caused by handling beyond what is needed to inspect the equipment.
You pay ordinary return postage for a change of mind. If you cancel the whole order, we refund the goods and standard outbound delivery. Delivery refunds for a partial return depend on the remaining order and applicable rights.
Refunds
We use the original payment method unless another method is expressly agreed without a fee. For consumer cancellation, we refund without undue delay and within 14 days of being told. Unless we have offered collection, where allowed we may withhold the refund until the goods or evidence of return have been received, whichever is first.
Faulty, damaged or incorrect equipment
Contact us if equipment is faulty, damaged in transit, incorrect or not as described. DCshop remains your point of contact and arranges the remedy available under your applicable rights, including necessary reasonable return costs where required.
Commercial manufacturer or supplier warranty terms depend on the equipment and are provided for the specific item. They do not replace your statutory rights.
Bespoke work and business purchases
Hardware, programming and other services are identified separately in a bespoke offer. Opening or programming a radio does not automatically remove cancellation rights. Any lawful exception or request to begin a service during a cancellation period must be explained and expressly agreed before work starts.
Business change-of-mind returns are considered by agreement. This does not remove rights that cannot lawfully be excluded. Mandatory rights in the applicable country continue to apply.